Terms and Conditions

Website Terms and Conditions of Use Relating to www.cloudandco.co.za

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Cloud and Co (Pty) Ltd (“Provider”) website located at the domain name www.cloudandco.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

  1. Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing. 

  1. E-Commerce & Privacy

The Website www.cloudandco.co.za sells childcare related goods and services online.  The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.  Credit card details are not kept by the Provider under any circumstances.

The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

  1. Delivery Policy

Subject to availability and receipt of payment, online purchases will be processed and delivery confirmed by way of email and/or telephone with an accompanying booking number and the use of courier and/or postal services and associated costs, if applicable.

Delivery to all main centres in South Africa will cost R60 and is free if purchasing over R1000.

If your area falls outside a main centre, additional costs may apply. We will contact you to inform you, should this be the case.

We endeavour to deliver within 1 to 3 working days, however, in the case of exceptional circumstances, delays may occur.

  1. Online Payment

Cloud and Co offers multiple payment options to Users including:

  1. Online payments processed by PayFast. Card Holders may go to www.payfast.co.za to view PayFast’s security policies and more detail on accepted payment methods.
  2. Online payments processed by PayFlex. Card Holders may go to www.payflex.co.za to view PayFlex’s security policies and more detail on accepted payment methods.
  3. EFT into Cloud and Co’s bank account

Account holder: Cloud and Co (Pty) Ltd

Account number: 62765998300

Bank: FNB

Branch name: Cresta

Branch code: 254905

Credit card details are not kept by the Provider under any circumstances.

  1. Export restriction

The offering on this website is available to all South African clients and may be available outside South Africa upon request. Delivery fees for non-South African clients will only be confirmed on direct correspondence with Cloud and Co.

  1. Refund and Return Policy

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 3% charge for administration costs.

Returns of goods are allowed within 7 days of purchase as long as the goods are in the exact condition as purchased, unused, in the same packaging and in a saleable state. Courier costs will be the responsibility of the customer.

In the case of faulty goods, the fault should be reported immediately to the Provider and thereafter a case number will be opened. Once the item has been returned to the store, the item will be assessed and once the supplier has been notified of the claim and the findings have been issued, a replacement will be sent to the customer. This can take up to 30 days.

The Provider reserves the right to cancel an order for which payment has already been received.  This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards.  Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to management in info@cloudandco.co.za

No returns will be acknowledged on underwear, party related items, dummies, pacifiers, feeding utensils, bottles or items of a personal nature.

  1. Updating of these Terms and Conditions

Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates.

The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

  1. Copyright and Intellectual Property Rights

Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws.

The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

  1. Limitation Of Liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

  1. Privacy: Casual Surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

  1. Choice of Law

This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute.

If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect.

These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.

  1. Company Information

This website is run by Cloud and Co (Pty) Ltd based in South Africa with registration number 2018/289267/07.

  1. Cloud and Co Contact Details

Company Physical Address:

Shop 7, 17 Fourth Avenue, Parkhurst, Johannesburg, Gauteng, 2193




082 361 5515